FraudSmart® Webinars

Virtual Instructor-Led Training (vILT) FraudSmart® webinars were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor.  Users can choose different training topics to create a more personalized training program.

These virtual sessions utilize a webinar platform and feature professional and industry-expert instructors for each topic. Many courses have been approved for Continuing Education (CE) credits in certain states.

To access a FraudSmart course, register through NICTA.org. If you do not have NICTA access, fill out this request form.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

  • Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
  • Attend session for a minimum of 55 minutes
  • Respond to all poll questions

Introduction to Insurance Fraud

January 20, 2026 | 12 pm CST

This course covers the A to Z of insurance fraud, from the different schemes people use to defraud companies, to indicators of questionable activity. It’ll dive into how these cases are prosecuted and what steps both individuals and institutions can take to fight back. Real-world case studies will help students see how all these concepts come to life and will help insurance professionals to better understand and tackle insurance fraud.

CE Approved: DE, FL, NC, & TX

Field Safety & Professional Communication Skills - New!

January 22, 2026 | 12 pm CST

This course is designed to equip participants with essential skills to support safety in the field and enhance professional communication. Participants will learn how to identify and mitigate potential hazards, develop effective communication strategies, and maintain situational awareness. The course also covers the importance of professional etiquette and provides practical techniques for handling difficult situations.

CE Credit Not Available

Casualty Fraud

January 27, 2026 | 12 pm CST

The student will identify schemes and indicators of questionable casualty claims as well as action steps to resolve the indicators in this instructor-led webinar.

CE Approved: DE, FL, NC, & TX

Vehicle Theft & Fraud

January 29, 2026 | 12 pm CST

This instructor-led course covers the vehicle theft problem and explains the effects to consumers and the insurance industry. Various reasons why vehicle theft/fraud is committed is explained. The characters of a Vehicle Identification Number (VIN) are described and fraud indicators and action steps will also be explained. This webinar is suitable for people who work vehicle claims and appraisers.

CE Approved: DE, FL, NC, & TX