FraudSmart® Training

The Virtual Instructor-Led Training (vILT) FraudSmart® courses were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor.  Users can choose different training topics to create a more personalized training program. These virtual sessions utilize a webinar platform. The instructors for each topic are industry experts and professionals. These courses have also been approved for continuing education credits in certain states.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

  • Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
  • Attend session for a minimum of 55 minutes
  • Respond to all poll questions
January 2025 FraudSmart Calendar

Preparing a Case for Prosecution

December 12, 2024

This course is designed to equip legal professionals, investigators, and students with the know-how to tackle insurance fraud cases effectively. Through a comprehensive breakdown of essential topics like the definition and extent of insurance fraud, proof requirements, and case preparation, participants will acquire both theoretical knowledge and practical skills. The course aims to go beyond the basics, delving into assembling a robust case and understanding what prosecutors need for a successful prosecution. Whether you're a seasoned pro or new to the field, this course offers a structured approach to making your criminal prosecutions of insurance fraud more effective.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

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Auto Physical Damage Claims

January 14, 2025

This instructor-led course provides an overview on how to recognize auto physical damage fraud schemes. The three common fraud schemes will be described and auto physical damage fraud indicators and action steps will be explained. This course is suitable for those who work on physical damage claims, appraisers and people who take first reports.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

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Hit While Parked

January 16, 2025

This virtual instructor-led course provides an overview of vehicle arson and explains the elements of an arson investigation. Fire is defined and fraud indicators and action steps will be explained. This course is suitable for people who work vehicle claims and appraisers.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

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Mysterious Disappearance Claims

January 21, 2025

This virtual instructor-led training course on mysterious disappearance claims provides an overview on how to identify suspect scheduled property claims.  An in-depth definition of what a mysterious disappearance claim will be given. Various fraud scenarios commonly used will be discussed and fraud indicators and the fundamental action steps taken will be explained. This course is intended for insurance Claims Adjusters, Insurance Fraud Investigators and/or Agents.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Who's On the Hook? Predatory Towing Panel Discussion

January 23, 2025

Predatory towing impacts unsuspecting drivers, and the carriers who insure them. The industry is being inundated with claims for exorbitant towing and storage fees. Join us as our panel of experts delve into predatory towing practices and the issues that impact the insurance industry.

CE Credits Not Available

12:00 - 1:00 PM CST

Register

Managing LIST/MIST Claims

January 28, 2025

This virtual instructor-led course provides an overview of LIST and MIST claims, as well as fraud indicators that might be associated with these types of claims, and action steps to resolve these fraud indicators. This course is suitable for people who work in claims, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Identity Theft & Fraud

January 30, 2025

This course provides an overview on how to prevent being a victim of identity theft and explains the identity theft problem and the effects on the insurance industry. Identity theft indicators and action steps are explained. This course is suitable for people who work claims, underwriting, and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

PIP Claims & Fraud

February 4, 2025

This virtual instructor-led course provides an overview of personal injury protection claims. Various aspects of PIP and “no fault” claims and the characteristics of a fraudulent claim are described. Fraud indicators and action steps will be explained.  

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Clones, Salvage Vehicles, Counterfeit VINS & Current Trends

February 6, 2025

This virtual instructor-led course provides an overview of personal injury protection claims. Various aspects of PIP and “no fault” claims and the characteristics of a fraudulent claim are described. Fraud indicators and action steps will be explained.  

CE Credits Not Available

12:00 - 1:00 PM CST

Register

Medical & Legal Aspects of BI Fraud

February 11, 2025

This instructor-led webinar outlines how medical and legal professionals can be involved in fraudulent medical and legal claims. Various roles the professional play are described and medical fraud indicators and action steps will be identified. This course is suitable for those who work casualty claims.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Pedestrian Staged Accidents

February 13, 2025

This virtual instructor-led course on pedestrian staged accidents provides an overview on the fraudulent schemes committed by pedestrians. An overview on why pedestrian accidents are becoming so lucrative for fraud artists will be discussed. Various fraud scenarios common for questionable pedestrian accidents will be covered. Point of impact positioning and the body reaction’s after being struck will be discussed. Fraud indicators and action steps will also be discussed. This course is intended for insurance Claims Adjustors and Insurance Fraud Investigators and/or Agents.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Auto Finance Fraud

February 18, 2025

Fraudsters engage in numerous schemes to obtain vehicles, and this course provides an overview of the rapidly growing trend of auto finance fraud. Learn the schemes that are used to fraudulently obtain vehicle financing and vehicles from dealerships and private sellers and action steps to guide your investigations.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Direct Repair Body Shop Fraud

February 20, 2025

This instructor-led course explains how to identify direct repair body shop. General problems when dealing with a body shop that has been suspected of fraud is discussed and fraud indicators and action steps will be explained.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Life Insurance Fraud

March 4, 2025

This comprehensive course delves into the intricate world of life insurance fraud investigations. Participants will gain a deep understanding of the history of life insurance, the various categories of fraud, investigative hurdles, the role of organized crime, emerging trends, legal and ethical considerations, and the pivotal role of the National Insurance Crime Bureau (NICB) in combating fraud. The course is designed to equip learners with the knowledge, skills, and ethical principles necessary to tackle complex life insurance fraud cases effectively.

CE Credits Not Available

12:00 - 1:00 PM CST

Register

Motorcycle Theft & Fraud

March 6, 2025

This virtual instructor-led course focuses on problems related to motorcycle theft and describes ways to identify various types of motorcycle classifications and their major components. Fraud indicators and action steps will be explained. This course is suitable for people who work vehicle theft (motorcycle theft) claims, underwriters and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Slip & Fall Claims

March 11, 2025

This virtual instructor-led course describes various schemes used by dishonest people who commit fraud. Important elements that should be documented and authenticated will also be described. Fraud indicators and action steps will also be explained. This course is suitable for people who handle bodily injury claims.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register

Pet Insurance Fraud

March 13, 2025

This course delves into the intricate world of Pet Insurance Fraud, providing learners with a well-rounded understanding of its dynamics, impacts, detection, and prevention strategies. Designed for professionals in the insurance industry, veterinary services, regulatory bodies, and anyone interested in the ethical and legal aspects of pet insurance, the course offers valuable insights into this increasingly relevant field.

CE Credits Not Available

12:00 - 1:00 PM CST

Register

Verisk & NICB Fighting Insurance Fraud Together

March 25, 2025

Join this unique opportunity with Verisk’s Learning Experience team and an NICB’s Membership Director to see some of the myriad ways ClaimSearch can assist your claims investigations.

CE Credits Not Available

12:00 - 1:00 PM CST

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Vehicle Theft & Fraud

March 27, 2025

This instructor-led course covers the vehicle theft problem and explains the effects to consumers and the insurance industry.  Various reasons why vehicle theft/fraud is committed is explained. The characters of a Vehicle Identification Number (VIN) are described and fraud indicators and action steps will also be explained. This webinar is suitable for people who work vehicle claims and appraisers.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Register